This Refund and Cancellation Policy (“Policy”) governs the terms under which refunds, returns, and cancellations are processed by OPTIQAA, a business located in Dungarpur, Rajasthan, India. By purchasing products from OPTIQAA, you agree to be bound by this Policy.
1.1 Customers may request cancellation of an order within 24 (twenty-four) hours of placing the order.
1.2 OPTIQAA reserves the right to refuse cancellation requests once the order has been processed, packed, or shipped.
1.3 In case of approved cancellations, refunds shall be processed in accordance with Clause 4 of this Policy.
2.1 Customers may request a return within 7 (seven) days from the date of delivery.
2.2 To be eligible for return, the product must:
Be unused and in its original condition
Be returned with original packaging, accessories, manuals, and invoice
Not show any signs of damage, misuse, or tampering
2.3 OPTIQAA reserves the right to reject returns that do not meet the above conditions.
The following items shall not be eligible for return:
Products that have been used, installed, or altered
Products damaged due to improper handling or customer negligence
Products without original packaging or invoice
Any item marked as “Non-Returnable” at the time of sale
4.1 Upon receipt and inspection of the returned product, OPTIQAA shall notify the customer of the approval or rejection of the refund.
4.2 Approved refunds shall be processed within 5–7 business days.
4.3 Refunds shall be credited:
To the original method of payment, or
Via bank transfer, where applicable
4.4 Shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product delivered by OPTIQAA.
5.1 In the event that a product is received in a defective or damaged condition, the customer must notify OPTIQAA within 48 (forty-eight) hours of delivery.
5.2 Customers may be required to provide photographic or video evidence of the defect.
5.3 Upon verification, OPTIQAA shall offer a replacement subject to product availability.
6.1 Return shipping costs shall be borne by:
OPTIQAA, in cases of defective, damaged, or incorrect products
The customer, in all other cases
7.1 Certain products may be covered under manufacturer warranty.
7.2 Customers are required to contact the respective authorized service center for warranty claims.
7.3 OPTIQAA shall provide reasonable assistance in facilitating such claims but shall not be liable for manufacturer decisions.
OPTIQAA shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the products purchased.
This Policy shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Dungarpur, Rajasthan.
For any queries regarding cancellations, returns, or refunds, customers may contact:
Company Name: OPTIQAA
Location: Dungarpur, Rajasthan, India
Email: [Insert Email]
Phone: [Insert Phone Number]
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